Refund Policy

All sales are final

Our products are digital goods delivered instantly. Once a product has been sent to you, it can't be "returned" — so all sales are final and we do not offer refunds, including for change of mind.

By completing a purchase you acknowledge that the product is delivered immediately and that you are waiving any right of withdrawal once delivery has begun.

If something's wrong with a product

We stand behind our work. While we don't issue refunds, we'll always make it right if a product is genuinely faulty:

• If a product is broken, misrepresented, or doesn't match its product page, contact us and we'll fix it or send a working replacement.
• If an update introduces a new bug, you're covered — let us know and we'll patch it.
• "It works but I changed my mind" or "I bought the wrong thing" are not grounds for a refund, since the files have already been delivered.

Reporting a problem

1. Email contact@brainlystudios.com from the email address you used to buy the product.
2. Include your order number and a short description of the issue.
3. We'll reply within 2 business days and work with you to fix or replace the product.

Custom projects

Custom development work is covered by your Statement of Work (SoW), not this page. Generally:

• Upfront deposits are non-refundable once we've started work (they pay for scope, design and reserved capacity).
• Milestone payments are non-refundable once the milestone is approved.
• If we fail to deliver a milestone on time and it isn't your fault, we'll work it out — usually a revised timeline or partial refund, case by case.

Chargebacks

If you have a problem with a purchase, please email us first — we'll almost always sort it out faster than a chargeback. Filing a chargeback before contacting us may result in your account being suspended and your license terminated.

Still stuck? Reach out via the contact form.